I’ve recently brought a Philips food processor(HL 1659). I bought it on the 14th of March2011, and called your customer service(as mentioned on the box)and requested a demo of the product, as I didnt want to try something on my own and damage the product.
I didnt hear back from anybody, so I called back on the 17th. They promised to send someone’soon’. Still no response. I called again on the 18th. Some more empty promises. Called again today 28th of March 2011. I keep hearing’the technician will come at the’earliest’, whatever that is supposed to mean.
There are a lot of negative comments about the philips customer service on the internet(google it to check), but I still bought it, assuming its a reputed brand, and will have some checks and balances in place. Apparently you dont. The problem should have been escalated by itself, when there is no resolution within 48hrs. Instead, you make people call time and time again, with all kinds of problems at your end. At every time that I called, I asked to talk to a supervisor. Each time my call was put on hold, and my call dropped after a loooooong wait. Its irritating, frustrating, and altogether infuriating.
It is a big black mark against the product and the brand, and I will also put my experience on the internet, though I actually normally like your products. In this case, its already too much of a headache, and I havent even openend my product yet!
I only hope you take feedback from customers seriously, else you will lose out on market share, not from defective products, but from handling people badly.
(BTW, today is the 29th, and still no news from P