I Jasbir Singh logged complaint on date 12 mar 2013 against complaint no PGUR1203130030. Engineer visited and told that next day you get call from Delhi someone will come to collect the LCD as some parts needs to be replaced.
When I have not received any call after 3 days(15th Mar) then I called to the engineer and he told that need not to worry as part can be replaced @ my home and in next 4-5 days he will receives the part from mumbai.
But again I have not received any call.
We have spoken to the service center owner Rahul and his senior Manish Saini and they committed 25 th mar and then 29th Mar and when again on 29th Mar I have received any update I called to Manish and he said he receives the damaged part ans again he committed a date which is 3 April.
But history repeats itself again I have received any update and Manish is not answering to the call then I called @ customer care it really pathetic. As it is so hard to get the seniors which are good for nothing. Agent Subhroto puts my call on hold for 20 mins for transfer and then he disconnected the call and same did my Mohan.
I called 3rd time again Mohan gets call and he said that I am disconnecting call.
Spoken to raj escalation desk, spoken to Amit but, today again I get a promise that it will take another 7 days to get the part. PHILIPS is harassing customer like anything. Is there anyone to steps into my shoes and understand my situation
Jasbir Singh
99530 91919