My PAN card was sent by this courier. They took almost 15 days to deliver it. The center was not more than 4 KM from my house. But they kept saying that we do not have people to come and deliver in that area. Since PAN card was important for me for official processing of my application, I spoke to them they asked me to come and collect it personally.
When I went near there office they did not answer the call. Had to come back empty hand. Second time that is waiting for 2 days to be delivered by them, obviously which did not happen. They did not give the correct address on purpose.
After 5 to 6 phone calls, they said they will send a man near a well known landmark. But only if I pay him for it!
Raised a complaint with PAN card department. Hope the department realizes that important documents like these should not be given to irresponsible agencies like Pigeon.