We have been using pinelabs card machine and requested to cancel in november 2019. The customer care person took in the details and gave a reference number. I was not followed up for nearly a month and finally received a call and the lady who spoke informed that the auto debit will be cancelled in dec 2019.
I never received an formal email notification regarding this. Then to my surprise the ach amount was debited for jan 2020 and feb 2020 too which amounted to nearly 770 every month. When I called back to check they informed that it will be refunded back to our account but never did it happen. They again gave a verbal confirmation that the ach was cancelled and no further amount will be debited. To my surprise j again have received an email for a bill and there is no reply when u call customer service.
They are total fraud and have not credited back my money.
The worst service ever.