I rang up pizza hut on their centralized number 01139883988 at 10.46 pm on 12th April 2013 and ordered for an pizza, I was informed that the pizza shall be delivered by 11.45 pm, now pizza hut does not give you any order number for pizza booking.
Till 11.26 pm there was no delivery, so I rang up 01139883988 for order status. To my shock the guy who picked up the phone said he shall check on the status and put my call on hold for 4 minutes and after this time, I disconnected the phone and I tried the number again but was informed by IVR that after 11.30 they do not entertain any calls for order or for order status.
After this I rang up the local Pizza Hut outlet and was informed that they did not receive any such order and they were unable to help me.
But still the guy at the local outlet contacted the pizza hut call centre and after 5 minutes informed that no such order was received at their centralized centre due to a technical glitch. No apologies offered, since he could not help it
The result I had to sleep on an empty stomach. Never ever going back to Pizza Hut.