I had bought a policy from PNB-Metlife 1.5 years back. It was a mis-selling case from the agents.
After filing a complaint at the Insurance Ombudsman, the court ordered the company to return my money.
Now its been almost 2 months since I have submitted all my documents at their office but not receiving any communication from their side.
When ever I call the helpline, they ask me to drop a mail to the company but the GRO of the company is not replying to any of my communications.
This company is fooling people and all people working in it are trained to simply not help people.
On my part, I would ask all people not to take any policy from PNB-Metlife or be prepared to make your life a hell.