I am not reviewing the actual insurance policies MetLife provides. This review is about the agents instead. I had a problem with my insurance policy and walked into PNB Metlife office around March 2015. Hyderabad -> Rajbhavan road office. I was prepared to have a poor customer service judging by my policy features, but to my surprise the agent there listened to our issues and he promptly setup to do what we wanted.
The agent’s name is Ashok and he was a very friendly person who understands the customer’s issues and suggests a solution. Not only that he went ahead and initiated the solution and promptly followed up with us on the documentation and made sure that the whole process is easy on us. I was pregnant that time and he was considerate enough to reduce my in-person visits to their office. Well, our work was completed with in the SLA he has promised. Thank you Ashok. I wish there were more people like you at some of the big named banks and financial institutions.
Thanks,
Reshu