I have purchased tilting grinder in 1 months ago[APR 26th] . I have purchase it in a Jayanagar 4th Bangalore shop. its worked only 1 week and started giving problem, when we putting rice its not rotating properly, no issue with the motor though. I took it back to the shop where I bought but they advised me to contact TTk helpdesk, I register the complaint 12 days back[15th May, 2016].
Helpdesk told me that someone will contact me within 48 hrs. but technician came after 5 days. and told me that one of the part is melted lightly and that need to be replaced. and he took the part along with him, he also told me that we may have to pay for this service and left saying he will contact me soon, he didint gave me any receipt for taking the part. again there is no word from the center, i called them back on 24th asking for the status, helpdesk checked and told me that this issue is assigned to one of the koramanaga partner and they will service[ helpdesk wanted me to follow up with their partner which I denied], next day again I called they are saying part is not available locally so it will be delayed, and they have no answer regarding estimation of time it may take.
Very poor quality product and service is pathetic. if within one week this is giving these many problems I really have no hope regarding the durability of this product and service.
Earlier I used ULTRA GRINDER for 7+yrs without any issues. when I wanted to change just thought to give a try but its a fail. my mom so frustrated asking me to throw this out from her kitchen. pls dont buy this product.