Two months ago I bought prestige toater of this model from amazon in the first few days it was working properly but after some time it does not work even it takes too much time for making sandwich it was so disgusting experience even the lighting system in this toaster is not good it does not work properly honestly I have very bad experience with it which I cannot explain that is why I waste my money lastly, if I talk about the service of this company then I takes too much time for repairng the sandwich toater.