I had placed an order for "Key Chain - Fusion" and "Engraved Pen - Classic" on September 13, 2013 13:37, Order Number 5795-6608-8884. I received only the "Engraved Pen - Classic". When I called and inquired why the "Key Chain - Fusion" had not been delivered I was told that printvenue.com did not have the stock. I was asked to order another key chain, which I did by following the instructions that they sent to me by email.
Then my new order number 1954-7428-2200 was generated and it showed on my cart as well.
Today when I saw the my cart it showed that this order was cancelled, and when I again called and asked "why" the customer service representative told me that it was due to a glitch in their system and the order was then confirmed. I had placed an order on the 13th Sept and then again re-ordered as per their instructions on the 17th Sept.. But they are still not sure when I will receive my order.
This is the most pathetic customer service I have seen from printvenue.com. I do not recommend this vendor for the service quality. Printvenue should realize that they have my money and they should be answerable to deliver the goods on time.