We were living in Delhi when we had to move to Mumbai urgently. Besides, I had to transfer some of my goods to Kerala to furnish my home there. So we called two courier companies (Professional being one of them) to get the best quotes. The marketing guys had reached dot on time with their glossy brochure making me believe they were truly professional.
Coincidently, our car insurance had expired a month ago and we had to go with Professional as they were offering an advantage of transit insurance for our car. They were a shade expensive but car insurance was unavoidable and they said it can be arranged within three days. The goods will reach Mumbai within a week, car in twelve days and goods will be delivered to Kochi in ten days was the promise. We made 75% of the payment. The next day the workers came and completed packing by late night and we handed over the car to their office in Gurgoan before leaving for Mumbai.
The goods reached Mumbai a day late but we were little hesitant to pay the rest of the payment as we had received the car and the goods in Kochi had not been delivered but they almost forced us to pay as they refused to leave without the money and the owner was nearly crying as if the company will go bankrupt without our 25% payment. So my husband handed over the money and that was the biggest mistake we did. We got our car 2 weeks later scratched and bruised on the entire right door. They said the insurance is void as (their was a small scratch earlier and they had ticked it in the document) the document says there was a scratch. But a two inch scratch was extended to the entire door jamming one of the door locks.
When two weeks passed we had to follow up for our goods in Kerala. Every time they kept saying the staff is busy and it will reach the following day, used to give us a time and I had to send someone but no one used to turn up. This continued for a week, they stopped taking my calls and so finally I had called someone senior and yelled at him out of frustation. It is then they said, they don’t have an office in Kerala. Things were unloaded in Bangalore and some other local packers and movers got it to Kochi after three weeks.
We had the local trade union person to unload (as the norm is in Kerala) .
Though the payment included unpacking they did not send any staff. We had to unpack the things and found many things damaged but as their was no witness to it from the company, insurance was not applicable. So please don’t go for PROFESSIONAL movers and packers (all that matter to them is money and not service). Don’t confuse this company to be a sister concern of Professional Couriers. It is a different company. I have used their service and they are good.