I just want to let you know about pure it customer care. Please read this and take a decision before you buy pure it.
Last year I bought pure it. I am happy about the quality of the water. But two weeks back (on a Saturday) I placed an order for battery kit. I told them on week days I will not available at home from 8am to 7pm. They told me what time is convenient for us that time their executive will come and deliver the kit. After 4 days (Tuesday) one pure it executive called me and asked me at what time he can deliver the kit.
I told him that I am in office and come on Saturday and deliver the kit. He agreed. But on Saturday nobody from pure it called me. I have waited till Tuesday as I was getting water. But on Wednesday pure it got locked and water started leaking. So I called the customer care on Wednesday and asked them about the delivery. They told sorry and open a complaint and told me that I will get the delivery on that day or next day. But nobody called me and delivered the kit.
On Thursday evening again called them and explained my situation like I am not getting the water. They again open another complaint. After that I called the executive who called me to deliver the kit. When I called from my mobile he didn’t pick the call, so I called him from my land line. Then he picked the call. He told me his working hour is from 9am to 4:30pm and he cannot come before or after that time (FYI, when I bought pure it newly they delivered it after 7:30pm).
So I asked him why he didn’t deliver the product on Saturday, but he didn’t answer anything. Instead of wasting time I asked him to come to my office next day (Friday) at 10am to deliver the kit. He agreed to that and I gave my office address. On Friday till 11am nobody called so I called him asked where he is. He told he will be coming and will call me back in 5min. I have waited one more hour and called the customer care. They repeated the same story like saying sorry and escalating the complaint. But till evening I didn’t get any call from pure it. So on evening also I called them and asked about the delivery they told on Saturday I will get the kit. On Saturday till 10am I didn’t get any call from the executive so I called him several times and he didn’t pick the call. I called the customer care again and they told my complaint has been escalated and surely I’ll get the delivery before evening. Till 4pm I didn’t get any call from the executive so again I called the customer care and they repeated the same story. So I panned to go directly to Pure it office and get the kit. Somehow I found the office (Domlur, Bangalore) and bought the kit. It was after 4:30 and there was 4 executives simply sitting and chatting.
My dear friend this is the experience I got from pure it. Please think and take a good decision.