A complaint was lodged for water leakage in Pureit water purifier(Date: 25 Sep 2019, Complaint No: 345934488).
It was attended by a technician. There was a minor leakage in a pipe for which he tightened the pipe fixture for which we paid the visit charges.
But he falsely misled my wife and forced her to buy an Adaptor for Rs 1000 extra. The original adaptor in our purifier was already working without any problem. He fooled her & scared her into buying a fake adaptor(which can be bought in market for Rs 200) and also un-necessarily argued & misbehaved.
This was escalated to customer service. But they only harassed my wife with multiple calls. No action / refund.
Anyway the product is bad and hardly usable. We had another Pureit purifier which had to be discarded within 2 years as the company did not have spare part to repair it.
We will never buy any Pureit item again. Once this purifier runs out of existing filter, we will throw it into the bin. Not worth spending any more money on it.