It took me nearly more than 2 months time to get the battery kit after ordering. I had to fight with the management saying if they are not despatching the kit within 2 days I would be displaying their product in front of any of the malls with the board reading "this water purifier has to be abandoned just because of the non availablity of the battery kit from the manufacturer".
Only after this harsh words I could get it.there is no person to fall back upon in the vent of any contingency.especially househld articles could never be sold without proper after sales service back up. this should be understood by the company first.i am re3ally sorry the company has not taken my complaint in the p[roper spirit.
They think it is enough if they satis fy a customer if he is shouting. they dont address the problem. instead they somehow arrange for pacifying the customer and not want to develop the rapport with the consumers as a whole.this is my grievence with this company.I know there might be lots and lots of customers who might not ne having enough time to fight wit these people and would have abandoned the product and would have switched over to another product which would also give the same type of problem.