Well, to startup with....the place is welly located in the heart of the city, accessible to many segments of the population. The veg menu is not very appealing and one is not very satisfied with the food quality. However, the non-veg categories are far better than the former. Oh yes, how could I forget the drinks...they serve all good brands though unfortunately they were out of tequila shots. Not Bad!!! Hope they cater to all in the near future to all kinds of customers. The place however gives me a picture of a more bar/pub like environment rather than a restaurant. Customer Service is average, provided they recruit trained personnel. Ambience overall is average again. Think before you visit.