About a month back, I decided to post a premium ad on Quikr.com to sell my car. It was a Sunday(27/07/2014). I created an ad and entered my credit card details to process the payment and to my surprise the transaction never completed. Thinking that internet connection might have some problem, I initiated the transaction again and the same thing happened. Soon after I received the SMS from Bank stating that both the transactions were successful. Shortly I received a mail also from quikr stating that payment cannot completed, please initiate the payment again. I Tried calling the helpline but unfortunately this online company does not work on weekends(Saturday & Sunday).
I wrote a mail to the various ids available on the contact page but mail on few ids bounced back. I waited patiently for a day to speak to the customer care executive. I made a call on monday and spoke to one CCE. She gave me an id "premiumadsupport@quikr.com" and requested me to send a mail. I wrote a mail and waited for few more days but did not heard anything from Quikr. I again called up their HQ at Mumbai and requested to speak to the manager but to my utter surprise none of the senior people were available in the office and the call was transferred to customer care. The executive promised to reply back soon and somebody did send a mail saying that due to a technical error in their software the payment was charged twice by them and the refund will happen in 3-4 working days. It never happened. I kept on sending reminders and they always seek 3-4 working days.
Till today, I had not received any refunds and my requests to connect to the senior management in the organisation seems to be junked by the customer service team.
Also since I had opted for premium ad and top position, it was another surprise to see that my ad never featured on that position. Upon asking they always maintain that the ad will be displayed on rotation basis whereas the truth is it will not be displayed as required. After almost a month I have never received any single call against my ad.
So friends beware of this fraud website as they are unprofessional and their software is also faulty.