General_Complaint_Recipient@irctc.com wrote: INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD. (A Govt. of India Enterprise) **Date: 21-September-2010
Name of Complainant: Mr Rana Samresh Singh
Address of Complainant: 3rd Floor, Gupta Plaza, Plot No. 13, Site 37&38 Local Shopping Compled,
Sub: Feedback Submitted by you about services/products of IRCTC.
Ref: FeedBack ID GAX20100918882 Thank you for sparing your valuable time in writing to us. The Concerned service provider has been issued a warning and a heavy monetary penalty has been imposed. Our quality control professionals will be constantly monitoring to ensure non recurrence. The inconvenience caused to you is deeply regretted.
Rana wrote:
Respected Sir,
I am a frequent traveler by the Rajdhani express. The quality of service in these trains has been degraded that I now avoid going by trains altogether. The quality of food in Rajdhani Express is just pathetic. I used to frequently travel in long distance trains such as New Delhi to Ranchi Rajdhani Express. Do they think the passengers traveling in it are just worth of their degraded standards? The food course menu doesn’t change, not even for once during the whole trip. Never, even when asked for, water bottles are delivered(not even one per day. May be they can get money by selling it somewhere outside).I had to buy water bottles for me and my family many a times from outside. Cleanliness remains just another question unanswerable. Its pity that they charge so much money for such an inhuman service. Like most of the government services in India, this too lies in peril. On 10^th Sept in Rajdhani 2440 was the worst experience of my life in train journey.
I FOUND LARGE WARM IN MY DINNER, IT’S ALSO FRIED! WHEN I SHOW IT TO YOUR CATERING STAFF HE ALSO ACCEPT AND SAID SIR IT’S A RAINING SEASON…….
These are my few complaints against Indian railways(IRCTC)
1. *Behavior of catering staff was pathetic, they behave rudely and some time use abusive language on asking for extra meal.
2. Quality n quantity of food served in Rajdhani exp. was very very poor, unhygienic, not up to standards. Food given in all 3 meals was so less in quantity that passenger has to starve in journey or buy food from the station vendors.
3. Only 1 news paper was given between 4 passengers of B2 43, 44, 45, 46
4. Asking tips for the service.
5. No lights, No liquid soap in B2 coach toilet.
6. Towel not served with dirty bed sheets
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/RAJDHANI EXPRESS IS PRIDE OF NATION BUT BECAUSE OF SERVICES PROVIDED IN IT MAKE US ASHAMED OF CALLING IT AS PRIDE OF NATION.
SO IT’S MY HUMBLE REQUEST TO INDIAN RAILWAYS TO PLEASE UPGRADE THE STANDARDS OF RAJDHANI EXPRESS.
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All these complaints are logged in complaint register with train superintendent(Vinod Bhagat, Book no-33, complain no-23) so please take appropriate action.
Yours Faithfully,
Rana Samresh Singh
Passenger Name - Rana Samresh Singh
Train no- 2440
Date of Journey – 10th sept 2010
Name Of train – NDLS RNC RAJ EX
PNR No, . 2638558682
Berth-B2/46
Train Superintendent- Vinod Bhagat
Book no-33
Complain no-23