Yesterday, Saturday the 16th March, 2024 was a horrible day for me in Rapido cab.
I am a Senior citizen and was travelling with my spouse & Google Local Guide- Level 7.
Due to extreme heat confition prevailing, I checked with the driver, whether his cab having A C. After having confirmation from him, I gave the OTP.
I booked a cab gor a 21km ride to attend a marriage and the amount shown was Rs.435/-.
The first ride of my Rapido came with full of Mosquitoes, which kept me busy in pushing Mosquitoes from cab while opening all glasses while travelling 3 to 4 kms.
The driver put A C in no.1 mode around 1pm with lot of humidity and heat outside being a mid afternoon.
After prolonged discussion, he straightaway refused to increase A C and when I tried to spk to Rapido, surprised that there is no SoS button, the driver dropped me after 8kms, ie between PVNR Flyover Pillar No. 145/146 and started quarrelling anddemanding full amount of the ride.
Misbehaved in-front of public and threatened of dire circumstances if I don’t pay full amount.
Tried to spk customer care of Rapido but no action.
I had to call the police control room.
He ran away when I called police.
Rapido customer care people ( sitting in A C rooms ) asking me to elaborate the incident but no action taken after 24 hours. Surprisingly, the customer care lady confirmed that Rapido does not confine for A C cabs and there is no SoS push button in Rapido service.
The pathetic state of affairs of rapido.