Purchased a pair of Ray Ban glasses in January 2015, by June the bow spring was shot. Lenscrafters replaced them for me with no problem.
Picked up the new pair in July of 2015, by the end of August both bow springs are shot. Lenscrafters again stepped up and tried to get me new glasses but the frame is no longer available. Called Luxottica as they handle the Ray Ban warranty.
Spoke with warranty claims department and was told to send in my glasses so they can determine if they are defective.I have to pay the shipping and it takes from 2 to 6 weeks to make a determination. I informed them that these are my prescription glasses and asked what I was to do in the meantime. They told me buy new glasses, that it was not their problem.
I asked to speak to a supervisor. Upon speaking to him, I asked him to please contact Lenscrafters and speak to them as they know the problem that I am dealing with and that Lenscrafters could verify there is a problem with this frame. The supervisor informed me that Lenscrafters nor any other retailer can make that determination.I asked the supervisor if there was any other way to deal with this as I need my glasses to read and drive.
He told me to take pictures and send them in, and the warranty dept would try and tell if there is a warranty issue. I explained that pictures would not work because the glasses look fine. However, I offered to send them a video of how the bows flop around. He stated they cannot use a video, it will have to be pictures.So here is their suggestion, I purchase from them a new frame at 50% off and pay $12.95 shipping, then send them my current pair of glasses and they will determine if they have a problem. If they find a problem, they will send me back my purchase price of the frame - still taking up to 6 weeks to make that ruling. So less than a year into a brand new pair of tri focal glasses, I have to buy new glasses and frame. I am extremely ticked off that Ray Ban does not stand behind their retailers and trust their judgement on what is defective. I have purchased my last pair of Ray Bans. Their warranty department is not customer friendly at all.