I ordered a pair of Ray Ban sunglasses from their website on Feb. 6. The special included overnight shipping. Approaching 3 weeks now and my order hasn’t shipped. I did receive an e-mail about a week ago that stated that my order had been shipped. Thus far, only a UPS shipping label has been printed and the order is awaiting delivery to UPS. Ray Ban, on the date of the e-mail, saying my order had been sent, also changed the shipping method to 2 day. Still waiting for the order to be shipped, after several calls and e-mails to Ray Ban. The customer service representatives have been very cordial and trying to help but even with their stating that they would send an e-mail to shipping to expedite shipping, nothing has happened. Actually feel kind of sorry for the customer service reps, as they must receive MANY complaint calls.
Finally was able to talk with a supervisor at Ray Ban, who agreed that my order must have been lost, on theirs or UPS end. Refunded my order payment ( 3 to 5 business days) and notated my account to enable me to still take advantage of the $50 discount that was in effect at the time of my order. Still. hesitant to order direct again.
9 business days and no refund yet!