the worse arrangement from AIRASIA ever for route as this is my 3rd amendment from AIRASIA since my booking confirmed.
they handle the cancellation and flight amendment with unprofessional
3.customer service is talking in polite way, but indirectly escalate all my doubt and concern to https://airasia.com.my. for me, it make me feel like they just want to settle the issue been assigned to them settle ASAP and out of the specific issue assigned, they don’t even want to know.
- Im airasia supporter since 15 yrs ago, but start from 2015, the service from AIRASIA is getting poor and poor, especially 2018 onwards, now matter from flight route or customer service, it getting worse and worse. no matter domestic or international flight, delay, rescheduled, route suspended is just like a normal matter for them as they never concern for their customer experianse, time arrangement and time convienient. they will reshedule or delay flight like an’business as usual’ operation, and even customer service also will react the same. cancel, resheduled and lflight delay is very common, when you goes to them, they will just react to you like."if you can’t accept for resheduled or delay, dont take airasia, please go for other expesive flight. AIRAISA is economy flight with economy price, so, dont expect much from us.’ the respone from them is totally spoiled my holiday and business trip.