Email to Air India: "I am writing this email with much despair to discuss our recent experience on Air India flight from Ahmedabad to London Heathrow via Mumbai. Before booking the flight we clearly specified a bacinet for our one year old son, but on boarding the flight, we were rudely informed by the supervisor that it will not be offered. After further discussion, the response from the supervisor was:
"You get what you pay for, there will be no child seat and we will not do anything about the bacinet, we will not even move your wife and son to a bigger seat in business class even if the seats are available because you get what you paid for" - what kind of a response is that!! I was not only shocked but horrifed, we were not travelling for free and to be treated like this is not only extremely rude, but simply unacceptable. I seriously think you should improve your processes and provide some training to staff on not only manners, but proper customer service. We were given one of your older plan with smaller seats, due to some techincal problems on that day, but why should we suffer and bear the brunt of your frustration.
Not only that, there was no food for the infant for the duration of that flight, we were informed that we had to book it 24 hours in advance (which we were not aware we had to do), but to offer nothing no food for the child at all (not even milk) during the duration of a 9 hour flight is totally unacceptable. Also some of your food for adults was stale and not acceptable for human consumption.
I can only hope that you will improve your services sooner rather than later, but at the moment I am in no mood to travel with Air India anytime soon."