Dear Apollo Pharmacy Team,
I am writing to express my extreme dissatisfaction with my recent purchase experience on your app. I ordered a set of tablets priced at Rs. 148, and the app indicated a total charge of Rs. 150, I have order 2strips and I have accepted delivery charge and gst amount and chose the cash on delivery option.
However, upon receiving my order, I was shocked to find the total amount to be Rs. 471. Additionally, the price per tablet tripled from Rs. 148 to Rs. 168 without any prior notification. The app showed Rs. 150, and there was no indication that I would be charged Rs. 168 per trip, which is an unjustified increase of Rs. 20 per trip.When I reached out to customer service, I was told that I should have cancelled the order at the doorstep and that there was nothing they could do. This response is unacceptable and reflects poorly on your customer service and business practices.Your app’s pricing transparency and accuracy are severely lacking, leading to a significant overcharge and a frustrating customer experience. This misleading practice should be addressed immediately to avoid misleading other customers.I hope you will take this feedback seriously and make the necessary changes to ensure such issues do not recur. Until then, I advise others to be wary of the pricing discrepancies and poor customer service on the Apollo Pharmacy App.