I dont know which is worse, ShopClues.com or DotZot courier service. I ordered a product and paid online on shopclues on 2nd of November and I still have not got my product. The confirmation receipt said that the package would be couriered through dotzot. Their site does not have a phone number. You can just track it and according to that, I should have got my product on the 7th!
Worst service ever! After calling the ecommerce company for 4 days, I was finally able to get through to them today. Again the exec said that I would get the product in 24-48 hours. I told him that I simply wanted to cancel the order and get my money back. To which he said that the order could not be cancelled as it has already been dispatched. So I have to wait for the order in order to cancel it!
I am aghast! Please do not order from ShopClues or every use dotzot for courier needs or order from a site that partners with Dotzot.