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Eureka Forbes Aquaguard Total Sensa Water Purifier
VIPINCHANDRA C TIWARI@Vipin_Tiwari
Nov 06, 2013 06:35 PM, 7444 Views
Aquaguard & Total SENSA Not to Trust

I purchased AQUAGUARD TOTAL SENSA 1224111092022523, ITEM CODE GWPDCLB0010000 on 25-06-2010. Invoice no: 2340100918 dt: 25.06.10 & order no: 234018622 dt: 25.06.10: Customer ID: 1007169555.


Above stopped working in a month. On complaint they send service operator, followed by engineer & they could not repair it. So piece was replaced.


This was serviced 3 time in a year by their free service person. I noticed back flushing filters & membrane manually with impure water. I told this to Local Office Representative. After it Mr. Sandip Gandhi Company representative himself was coming on call & giving paid service & filter charge for 2 years [Rs.3000 per year]. Later I came to know he had left company job before 2 years.


Now since 6 months its circuit is out of order. I does not find Circuit. Company have stopped making this Model as it was Failled to provide satisfaction against Money. Local office adwise to purchase New Model. Now it is a DIBBA. What this company’s product life & durability is this much less. Is it a Inter National World Class Manufacturer.


Regards,


Vipin Tiwari

(1)
Dear Vipin_Tiwari,Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your water purifier.We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.In order to solve your issue and prevent this problem from occurring again, we require your cooperation.Please share your contact details/complaint no with us.Our customer service personnel will address your issue immediately.If you have any queries about our product and services, please feel free to write into us at customercare@eurekaforbes.comWe once again are truly sorry for the trouble you had to face.Regards,Eureka Forbes Team
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