4 packages were sent through GATI from Bangalore to Panjim, GOA (docket no481529786) on 2 April 2012. They were a split AS (2 packages), inkjet printer and Sansui LCD TV. All were brand new bought on 30 March 2012. Received 3 packages on 11 April 2012. Sansui LCD TV was missing/lost/stolen??
After numerous mails, telephone calls and registration of complaint (CS49076) there is still no headway. They are so lethargic to even reply. Just pass the blame from one depot to another. Even their call centre is pathetic. Just keep going round in circles. Even had a visit from the insurance surveyor last month but nothing has happened.
This is the worst courier. Their delivery was delayed and their complaint resolution is attrocious.
They have no way of tracking the parcels. Its all on a visual check. In this day and age this kind of logistics is expected of small time operators. Certainly not of a national company
I thought choosing a reputed company with a national presence would ensure my things would be well looked after. Its a Rs. 20000 mistake I have made. Please use Gati only if you want to get rid of something.