I have been using their services from approx 2 years, and its very disappointing. customer support not only unprofessional but also very arrogant.
They dont give you what they promise or mention in the plan. they may mention to include Plesk panel in the plan, but will give you trial plesk licence, which keeps on expiring every 20 days, and you need to raise ticket to solve the issue, they everytime say that it is set to autorenew and problem will not come again, but everytime licence expires right when you need it most.
If you complain strongly about the issue, they start their method of fetching more money from you by saying licence has to be renewed manually every month and if you want to resolve the issue buy licence.
What! why I have to buy licence when it was included in package.
they dont accept any fault or issue, they are just trained to take to a point where you have no option but to spend more money.
Its better to pay little extra and buy hosting from established professional hosting providers.
Very disappointed.