I and my dad are the customers of the ICICI Bank and hold savings account and demat account apart frm the Credit cards from the same bank
Once it so happened that the credit card payment was delayed and I got a call from thr collection officer, informing of the same n DEMANDING to know whn I will make the payment. I was in Pune at that time n credit card statements were sent to my Chandigarh home address. The way this lady spoke was as if I have committed a grave crime n should be thoroughly punished for it.
Fortunately, I had a contact working in the Credit Cards division of the bank n informed her as to this is the way the ICICI Bk staff treats their customers. At that time, she passed on a email id to me, which the CEO of the Bank, Mr KV Kamath, personally supervises.
Within one day of me writing mail to this mail id, I got a call from their Mumbai Corporate office and the lady, along with her superior went to my place thrice to APOLOGISE.
Now I think, itz my turn to pass it on to small customers of the bank on whose business this bank runs. If they cannot satisfy the majority, thn serving the HNIs and likes will take them no where.
The E Mail Id is : **Kamath.kv@icicibank.com*
Hoping tht it serves u as well as it did to me!!!!!!!!!!!