I had constantly used koovs.com for my dress shopping, but recently turned to koovs.com as the prices seemed quite cheap.
I ordered shoes but the back side of the shoes were very harsh or hard. So, I just called to customer care and asked to returned the product and the next day, a support man came and took the shoes without asking any questions.
Within 10 days, my money was sent back into my account. It means this website is safe for purchasing and not to worry about fitting that is major prob in online purchasing.
It is the best site to trust on and I will certainly buy again.