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Nykaa

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3.5

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Nykaa
Pritika Arora@ahuja_pritika
Jun 15, 2020 01:26 PM, 632 Views

nykaa Cares

nykaa is working closely with MouthShut.com to enhance customer satisfaction.

Replacement / return of the product

I received Braun air brush on 28th May , apparently i realised that it’s not the one I wanted to order and immediately placed a request for either a return or replacement . since then I must have put in 10 requests , however , no response received other than a robotic response on the chat tool which says that we are not accepting returns and at the Sam time it says that u can make the return within 5 days of delivery of the product .Now if I have invested in something which is totally useless to me then why would I keep it ? It’s not a make up product then why aren’t u accepting a return or replacement ? What I wanted was Braun hair styler 3 not 1.. please don’t make a loot at this time .??

Issue Resolved
(0)
Hi, we would like to inform you that as per the company policy, appliances bought on Nykaa cannot be returned. In the case of a damaged/ defective product, you are eligible for an exchange directly by the brand.
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