It is only on the price front that Reliance Fresh scores. It also house compratively better technology for quick billing.
Billing counter and path is too narrow and always congested with empty baskets that are thrown after billing and packing. None of the May I help customer service executive bothers about it.
They could have also arranged for washbasin for people to wash their hands after picking vegetables. Similarly they should have some kind of handling equipment, particulalry for picking chillies.
I also noticed sometimes the packing bags provided are small, when particulalry I want to buy 3 to 4 kgs of onions. I may not have patience to collect 3 or 4 bags to fill only onions and kind of other vegetables which normally are bought more than 1 kg.
Vegetable stock-outs are too frequent which forces us to repeat our purchase at some other location.
Priviidng shoppint carts in addition to baskets can add to the convenience. Separate counters for those who wish to buy items other than vegetables(like cereals, soaps, sugar coffee powder) can also be helpful.