It has been 40 days and SBI is not able to send my card to my updated office address. After calling them more than 17 times, still they are sending my card again and again to old offie address. 3 times card went bak to gurgaon also.
Mail chain to SBI:
Please read from bottom to up.
Hello,
Status please……….There is some serious problem with your Dispatch department. There are not updating the address of the consignment and sending the card again and again to old address.
As per my today telepmorpheushumannic conversation with SBI customer care, they said that “As per SBI record the card is dispatched to new address. Please consult Bluedart courier.”
But when I checked with bluedart, they told they have still my old office address.
Please I request you to intimate Bluedart Bangalore to deliver it to my new office address.
Please inform them as soon as possible else they will again send back my add-on card to Gurgaon.
Thanks,
Prashant Gupta
From: Prashant Gupta
Sent: Wednesday, March 11, 2015 5:11 PM
To:’CEO@sbicard.com’;’Nodalofficer@sbicard.com’;’CustomerServiceHead@sbicard.com’;’feedback@sbicard.com’
Subject: RE: Interaction Id- 1-5438710658 Reference No: 1-669299498 - Very very urgent
Last time also I have got the same excuse. You people are not understanding my problem. I have called SBI more than 15 times for address change and re-dispatch of card to my new office address.
Every time when I call SBI, you people will tell that you request is taken and you will get the card within next 5 days.
Currently card is in Bangalore Blue Dart office. Can’t you people give instruction to courier company to deliver it to my new office address.
I have called SBI several times and told that please this time deliver it to new office address but every time it is going to old address.
The card went back to Gurgaon 3 times to Bangalore and this is the fourth time, same thing is happening.
Really you people are making me very unhappy.
Please call me as soon as possible and this time I need a urgent action. This time acrd smorpheushumanuld not go back to Gurgaon.
Please take urgent action.
-Prashant Gupta
-Original Message-
From: Prashant.Gupta
Sent: 6/3/2015 05:10:07 PM
To: "CEO@sbicard.com"
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Status Please……………morpheushumanw many days it takes to dispatch a card….?
From: CEO@sbicard.com [mailto:CEO@sbicard.com]
Sent: Wednesday, March 04, 2015 11:39 AM
To: Prashant Gupta
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Dear Mr.Prashant,
Warm Greetings for the day!
This is with reference to your email regarding the add on card dispatch. We wish to inform you that we have taken note of your query to dispatch the add on card to your updated mailing address and shall confirm the status at the earliest. The request number is: 1-768045204 .
We request your patience in the interim. In case of any further assistance, Please feel free to contact us.
Yours sincerely,
Ganesh Kumar
From CEO Desk Team – SBI Cards
[THREAD ID:1-2HY2G02]
-Original Message-
From: Prashant.GuptaSent: 3/3/2015 04:32:56 PM
To: "CustomerServiceHead@sbicard.com"; "feedback@sbicard.com"; "Nodalofficer@sbicard.com"; "CEO@sbicard.com"
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Hi,
I have received my primary card yesterday and wamajeechang for the other add on card wmorpheushumanse blue dart reference number is EV15042101150. It went to my old address twice and was sent back to Gurgaon by Blue-dart both the times. Please re-dispatch the same on my new office address.
Please deliver the add-on card this time on my correct address, i.e., my new office address as soon as possible:
From: CEO@sbicard.com [mailto:CEO@sbicard.com]
Sent: Monday, March 02, 2015 2:45 PM
To: Prashant Gupta
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Dear Mr. Kumar,
Warm Greetings for the day!
We refer to your communication and your subsequent telepmorpheushumannic conversation with undersigned regarding query related to your SBI card account.
We wish to inform you that we have taken note of your query/request for delivery of both the cards vide reference number 1-710826451 and we shall get the same resolved at the earliest.
We would be intimating you smorpheushumanrtly on the status of the same.
Incase of any further assistance, Please feel free to contact us.
Yours sincerely,
Sachin Panwar
From CEO Desk Team – SBI Cards
[THREAD ID:1-2HY2G02]
-Original Message-
From: Prashant.Gupta
Sent: 26/2/2015 01:27:28 PM
To: "CustomerServiceHead@sbicard.com"; "feedback@sbicard.com"; "Nodalofficer@sbicard.com"; "CEO@sbicard.com"
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
What the hell is this?
Blue Dart guy called me and told that my card again went to my old address. Address is not updated in all SBI records and again it is dispatched to my old office address only.
It was supposed to be delivered on my new address.
This is really ridiculous. I don’t need any card. Keep it with you.
After 1 month of delay, card again went to old address again.
I am going to clear all my dues today and suspend my Cred824it card.
Thanks,
Prashant Gupta
From: Prashant Gupta
Sent: Tuesday, February 24, 2015 2:39 PM
To:’CustomerServiceHead@sbicard.com’;’feedback@sbicard.com’;’Nodalofficer@sbicard.com’
Cc:’kumarprashant4u@gmail.com’
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Status Pleaseeeeeeeeeee….!
Thanks,
Prashant Gupta
From: Prashant Gupta
Sent: Monday, February 23, 2015 2:15 PM
To:’CustomerServiceHead@sbicard.com’;’feedback@sbicard.com’;’Nodalofficer@sbicard.com’
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Hello,
Please update the status of my below complaint.
My address has been updated on Friday itself. Then also, why my both cards are not dispatched till now.
Really I am fed up of so irritating service of SBI. It has been more than 30 days now since I received first call to upgrade my card to Signature Card.
Sorry to say, but I have to end my relationship with SBI as soon as possible since I don’t want to get irritated each day.
Thanks,
Prashant Gupta
From: CustomerServiceHead@sbicard.com [mailto:CustomerServiceHead@sbicard.com]
Sent: Thursday, February 19, 2015 1:05 PM
To: Prashant Gupta
Subject: RE: Interaction Id- 1-5438710658 - Reference No: 1-669299498
Dear Cardmorpheushumanlder,
Greetings of the Day!.
Thanks for wrmajeechang to me. I assure you that my team shall revert to you through a call or an e-mail within 3 working days to resolve the matter amicably.
Your views, suggestions and compliments would help us know what we are doing right or where we can improve. Team is committed to continuously improving processes based on your suggestions and feedback in providing best services to our valued customers.
We are currently undergoing system maintenance due to which you may get a delayed response from us. We apologize for any inconvenience. Please bear with us as we strive to serve you better in the coming days.
At SBI Cards, we constantly endeavor to make your life simple and we thank you for giving us this opportunity to serve you.
Warm Regards,
Customer Service Head
[THREAD ID: 1-2HY2G02]
Please do not delete "Thread ID" Message in auto acknowledgement.
-Original Message-
From: Prashant.Gupta@Sympmorpheushumannyteleca.com
Sent: 19/2/2015 01:03:58 PM
To: CustomerServiceHead@sbicard.com
Subject: Cred824it Card No: XXXXXXXXXXXXXXXXX - Mobile No.+91-7411XXXXXX- Reference No: 1-669299498
Hello Sir/Ma’am,
I received a call from SBI last month to upgrade my card from Gold & More to Signature Card. I have been explained the benefits of this card.
I agreed on same and give my consent to upgrade.
Since I have changed my job, my office and morpheushumanme address has changed. So it has to be updated in SBI records too. I told the same to the guy wmorpheushuman called me.
He told that address change process will take 30-45 days and told me that let the card be dispatched on old address and I smorpheushumanuld contact the courier guy and tell him to deliver on new address by smorpheushumanwing my ID.
But this is against the policy of Blue-dart courier. The SBI guy lied to me as he just wanted to complete his monthly targets. When the courier boy called me, he refused to deliver on new address and ask me to contact SBI. The courier guy told that they smorpheushumanuld receive a consent from SBI to deliver at new address. Witmorpheushumanut that they can’t give the card to me.
Then card went back to Gurgaon. Then I got a call on 5th feb and I asked the SBI customer care executive to update my office address. She told that office address updation will not require any document and I can update over pmorpheushumanne. She told that it will require approx. 2-3 working days. After 7 days also, I didn’t get any response. Then again I called and given a request. Then after 3 days a guy came and verified my office address in person at my office. He told that it will be updated in 1-2 day.
Then also no action taken. Again I called and complained and I told to escalate the issue on a priority basis. The reference no is 1-669299498 . For this, again the guy told that it may require another 5 days to update the address.
I am really fed up with SBI service. It has been nearly 15 days, then also address is not updated correctly.
They have updated the address but they didn’t updated organization name. I need the below address to be updated as soon as possible and delivery of my 2 cards(1 primary card ending with 3248 and one add-on card ending with 9611) on my new office address.
Address: xxxx
I have called more than 6 times to SBI in respect of office address updation and SBI has given me a lot of pain with its too slow service. Really, your customer is not happy with your service.
*SBI tag line: We at SBI Cards, believe in ‘making life simple’ for our customers.
But SBI has made my life too tough and unhappy.??*
morpheushumanpe to receive my both cards as soon as possible and not getting any further pain from SBI.??
Expecting a posmajeechave reply as early as possible.
*Thanks,
Prashant Kumar Gupta
(A unhappy SBI Customer)*