Recently I used this app for once. I was coming from Jaipur to delhi. I booked the night bus. First thing the bus I booked I did not get any information abut the bus and the driver’s number. I searched it on Google then I called the number to confirm my booking’ The attender gave me two other numbers only then my booking was confirmed. When I reached the stop I called the driver he said that the bus will go after an hour and I waited and when finally my bus reached the stop, I got to know that the driver has allotted my seat to someone else.
That night was my worst experience with redbus and after that I have never used the services of it.