Booked a ticket by redbus from banaglore to mumbai by a volvo bus, but my plan got changed and I immediately called redbus customer support team. Some lady took my call and told that ticket is being cancelled and I will get half the amount back to my credit card and she is going to send me a mail on this. I didnt get any mail for 2 days, then I checked my credit card statement and found that I was charged with the full amount. Then I made several calls to redbus, I was asked to send a mail to support@redbus.in, I did the same.
No proper response from them. After sending few more mail I got the response, but to my shock they simply said that ticket was not cancelled hence I can not get my money back. It could be an easy way to book the tickets while sitting at home but their services sucks, and they are making fool of others. I suggest everybody to beware of this fraud company.