I firstly want to say that I am not the kind of person that writes reviews, I am a busy web designer and trainer and I have no time but I think it is amazing that a company can get away with sales people that lie to make sales, a customer service department that is the most unhelpful I have ever seen.
I teach graphic and web design, and I teach loads in London, I was using the royal festival hall but the Internet is not the best so I thought I would try and get a day office with regus. I saw someone at Trafalgar Square.
She meet me in a nice board room, showed me a 5 man office, and then told me that I could use the room how ever I wanted, including teaching 2 or 3 in there at a time. This was a compete lie as you can only have 1 guest at a time.
I left it for a wile, and then thought I could try it for a couple of months.
I spoke to someone on the phone who told me that I could have it for 3 months, so I could try it. this was another lie as I only found out after that the min term is 6 months with a 3 month notice. also I was never told that they take 2 months upfront.
I used it for about 1 month, it was terrible, most of the rooms were 1 man, its was always too cold in the rooms, they were mainly in the worst places. the place were so busy all the time with people walking past the rooms so u could not have the room open, no windows
When I tried to call customer service, I never got through, wasted hours on the phone to them. I finally got through on email to right department, told them what had happen, they still made me pay for 5 months alto I only used it for 1 month !
It is the worst service I have ever had, to be lied to more than once, they stopped replying to my emails when I told them about there lying sales team. even tho I told them that had I have been told about the 6 months contract with a 3 month notice I would have never signed up.
I am going to take them to the small clams court after I make it my life’s work to make sure that all there portal customers know how bad they are.
I would highly recommend avoiding them like the plague.