I had purchased a data card connection for internet connection for my laptop from reliance communications in September 2008. After using the service for a couple of months I realised that the billing structure was not authentic and they would charge me unreasonably high . There was no way to reconcile the billed amount with my usage. I decided to discontinue with the services and therefore I call up at their call centre to discontinue the services. The people at the call center said that my services would be discountinued after I paid all my dues. Therefore I paid all my dues and requested them to discontinue the services. The call center people said that my services would discontinue in 3 working days. The services indeed got discontinued in 3 days but to my surprise after a month reliance communications again started sending me bills . At first, I thought it was an error from their side so I decided to call at the call center to correct . But to my surprise I found that though they had discontinued my service, they had put my reliance number in safe custody without informing me about the same and had billed me for same, Also a portion of billed amount could not be accounted for. I refused to pay the bill . After a couple of day reliance communcation people started harrasing me and started sending recovery agents at my home. I decided to get out of the mess by settling all the bills though I wasnt at any fault. But this time I took a written acknowledgement from the agent that the services would be terminated.
This ended on 12 December. Come January and I was again billed from reliance. This time I was really furious as I had no idea why were they billing me. Again the same thing started, people from relliance communication and thier recovery agents started calling me and harrasing me again. The same procedure is repeated for Feburary. This time the recovery agents have again started coming at my home and asking me to pay the money . When I call up at the recovery agents office, they are forcing me to activate an use the service . They are also forcing me to pay the bill money when I have completed stopped the services 3 months back and have completety got the services terminated on 12th December. The call centre people are so disrespectful when talked to. I keep registering complaints with them and they say that they will call up in 3 days which they never do.
I need some help as I have no idea as to how should I be dealing with this cheating from reliance communication. Need some solicitation. Please Advice!