Reliance Broadnet is the worst service provider, even worse than BSNL(in terms of Customer Care)...
Continuous issues with network, every time they say that there’s a cable problem, I don’t know what quality of cable they are using, they have to change it more than 5 times in a month.(And of course that time Net won’t be working for you, you’ve to call them up and register a complain, EVERY TIME)
If you have given a complain you have to keep your mobile switch on 24x7 or else, if they’ll call and your cell is off, they’ll close your complain as "Problem Solved". "If your mobile is off or unreachable then what can we do we will close the case", these are the exact word which I got from them when I asked how can they close my case without my confirmation.
If Customer Care Executive are not able to solve your problem, please DO NOT go to their Supervisor, they are extremely RUDE, un-professional, and Arrogant as you can not complain regarding their behavior to anybody, Again Supervisor Mr. Sajan only told me when I told him he’s behaving very un-professional.
Their service engineers are always trying to fool customers, they’ll come by their time so if you have to go to office at 11, you can not or else your problem will never be solved. Wait for them then they will come and tell you the problem is because you’re using Windows 7 in your system it’s not taking DHCP address, and all other kind of things that you can’t understand if you’re not an IT person(I don’t know why they try such a thing, specially in Bangalore where most of the people are working in IT). But always there will be a problem from their Server end.
I just don’t know how to go legal against them, and I don’t have time for going to a lawyer and asking for suggestion, so I was searching online to see whether anybody else is facing the same problem and what I see is there are A LOT.
Rahul Prakash Singh
Subscriber ID 362214799973
Billing Account No. 100000119622198
Customer A/c Number : 100118569936