On 1st of April, 2013 I have visited reliance digital store (Begumpet, Hyderabad) to buy an air conditioner. My only condition was that the A/C be installed on 2nd of April, 2013, the very next day. The sales man (one Mr. Naveen) and the cashier assured me that the A/C will be delivered on the same day and will be installed on 2nd.
A/C wasn’t delivered as promised, after making numerous calls they delivered it on 2nd at 8:30 PM and they told me that the installation will be done on 3rd without fail. But unfortunately it didn’t happen, it is 4/4 already. Right now I am in call with the Store Service Manager and he is saying that he will look in to it that the installation will be done tomorrow(5/4/20013).
All these 4 days I might have called the store not less than 30 times and I am still in call. The people who gave me false promises include, Rachna, Shekar and Naveen (salesman) and lot more (each time I call, a different person answers the call and promises me) from the store.
This is the my first experience with Reliance Digital and it is going to be the last as well. Never ever believe them. Pay them by post dated cheques only and if they don’t keep their word then cancel the order.