I purchased reliance machine RHSWG 8001 on 5th Nov and found the machine defective. I immediately raised a complaint on 9th Nov 2018. Twice I had visits from Reliance and finally they agreed for replacement on 12th. After multiple followups, I got a call from reliance that product is not available locally so I need to wait for another 7-10 business days for the replacement to be delivered. I followed up and everytime they have a different reason for delay. Sometime its a meeting to decide whats causing the delay.
Today on 1st December, I was informed due to an IT related issue, replacement could not be sent. It seems the customer service is there only to dole out lies
I have never seen such lack of ethics from a company. Stay clear from Reliance. Better buy from local store or Flip or AMz.
Update: Received a message today(4-Dec-2018) that replacement is delivered without any delivery done. Kudos to reliance Digital for breaking all records for committing Fraud. FYI below are some of ticket nos.
inq00109465 13-Nov
inq00109778 27-Nov.
com00109915