BSES has successfully changed its positioning in the consumers mind about the bureaucratic and lazy culture basic service providers are infamous for. It has emerged as a professionally managed company with quality standard of service.
From small measures like introduction of billpay drop boxes at convenient locations in every area to the recent implementation of broadband from Santa Cruz to Bandra BSES has really kept up with the expectations of its consumers. Power supply has improved by leaps and bounds and there is hardly any long duration power failure.
I have had pleasant experience while calling BSES personnel on the phone while facing a problem with the bill and refund has come in pretty quickly.
This is one organisation which has taken up the mission of customer service, rather customer delight, very seriously.