I purchase this jio 5 about 1 year ago and I am very happy with it. Well first of all when I purchase this device it was 2300 rupees and after that I had to purchase additional sim card. This has a Long battery life. It if it is fully charged then it gives a battery life upto 8 hours. Speaking about the connection speed , the jio WiFi router gives more connection speed than the ordinary network. which I use in my mobile phones. It is more faster and I get about 1.5 MBPS in morning. if I am traveling this is the best product which I can take with me as it has Long battery life. I can totally rely on this product as it is still in good condition from one year. A 100% for reliability. Well about the service and support. First of all I was unable to setup my jio WiFi router password so, I contacted this customer care and the customer care supported me very well and they cleared all my doubts. The customer care service was also quiet satisfying With the help of this route are you can even use for 4g speed in your 3 G mobiles. This was my experience with this Wi-Fi router hope you will also have the same experience.