Every thing is pathetic about this company, specially the Customer service.
if you are making a call to customer care then be prepared 3-5 days because the call is automatically gets disconnected after some time without even connecting to the customer service representative.
One of the most CRAP thing about this company is VALUE ADDED SERVICE will be automatically activated on your number and the amount will be charged from your balance. it happens with me all the time. They will send you the offers like 1GB/Day 3G in Rs 93 only for 28 Days and when you will activate it and start using it then you will get a speed which is even worse than 2G.
The network is very bad even in the city and it goes drastically very bad whenever you will move to a remote ares, Never ever use reliance in your life, they say " Kar lo Duniyaa Mutthi Me" and cant even provide a good customer service.
Conclusion is the customer service is very bad, Very Bad internet speed.
switch to other operators.