Rahil Shiakh
Dist: Thane 400612. Tel: Reliance No# 33489154.
rahil_shk@yahoo.com
Reliance Infocomm Ltd.
Dhirubhai Ambani Knowledge City
Navi Mumbai 400709,
India..
Sub: Disappointing Standard of Service.
Dear Sir,
I bought a Samsung Handset from Reliance (Distributor) M/s. Ankit Stationary – G.P.O. Mumbai on second day of Mansoon Hangama Launch after paying Rs.501/- in cash. The receipt was to be sent along with my first Invoice, this has not yet happened.
Following point I want to bring to your notice: -
1) The standby time for the battery is very low, even with a very limited usage; I have to charge it twice a day.
2) The incidents of call being lost, particularly while traveling is quite frequent.
3) The network need to be upgraded, its nowhere near International CDMA Standards.
4) The entire messages cannot be forwarded, they tend to disintegrate.
5) I have to prefix (022) sometimes for local calls. I have been charged for STD Calls!
6) Due to non-receipt of payment acknowledge & invoice, I do not have any proof of purchase of Handset or any agreement copy.
7) The consumers are not provided with any documents, any proof of Handset Insurance, though they are charged for the same.
8) Thanks to your misleading advertisement and ambiguous forms, the select 249 plan is unaffordable for me. I wish to return the Handset and discontinue the service. The option is to pay full amount of Handset (less) - Rs.300 (towards usage). Which is nothing short of Blackmail or Rs.1000/- for transfer to other user, which is absurd since the handset is being sold by you for half the price!
9) I was told that you will have to pay Rs. 249/- or approx between Rs.250/- -- Rs.300 depend on your calls made. Reliance never describe (even now also) that after purchasing handset @ 501/- you will be charged so high i.e around 500/- for Plan 249/- why you people mention Rs.249/- in your Ad, posters, Brochures & banners
10) Can you arrive at an amicable, consumer friendly settlement once I clear my dues or would you risk tarnishing your reputation in the media?
11) Please disconnect the service of till I don’t clear my dues (My no. 33489154)
Kindly confirm.
Rahil Shaikh
Reliance Cell – 33489154.