I got ported from **Airtel to Reliance** network because of free message and cheap call rates.
As Expected it was good, but the network is very poor. More over that the customer service is very very bad.
I will just explain a scenario here where I have experience worst experience with Reliance Customer Service. I have **recharged for Whats App unlimited plan**, even though I was having internet pack.
But within 2 days I came to know that instead free Whats App my internet MB was going. So, I called to **customer care after waiting for 45 mins** waiting and explained the same. They gave me a goili that don’t download anything, only texting is free.
Ok I agreed and observed, for texting also they are deducting from my internet balance. They took complaint and told they will get back to me. **After 2 days they closed the request without any resolution! **. Then I called again( 45 minutes) and complained. They took request and **closed the request without any resolution! **.
Finally, as expected a day has come, my internet balance got over and all my main balance got deducted. Again I called and Spoke to the Customer Care Supervisor, and told them to contact me before closing the request, without resolution don’t close it. Again Same thing happened.
I **spoke to Customer care within 10 days more than 15 times that to 45 mins to 90 minutes** by holding the line for transferring call to Supervisors, managers, technical team, GPRS team **( Harish, Pradeep, Pavan, Vinay( not able to remember few managers name) **. But no use. **Finally there was no resolution! . I got frustrated and moved to another network.*
*Guys please don’t go to this network by seeing tariff plans.**Its very bad and worst customer service**** and network also poor! *