We purchased a 1.5 ton split ac from reliance , reconnect their inhouse brand. we were promised 4 free service within 1 year from purchase and unfortunately not even 1 happened in the entire year.Remote stopped working after a few months which was not replaced. when I called the customer care he said they will look they require the bill number. Once the same was provied ( after searching for the same) they said they will look into the same , however no response from their end. pathetic after sale service has stopped me from visiting there stores again for any other purchases.