I have purchased 5 products online worth of 2 lakhs on 25-10-2019, but so for I have received only 2 products and the rest of the products not sure when will I get it(already 35 days over). Whenever I call, I get falls commitment saying next 2 days it will get delivered. My strong advice is not to go for Royaloak Online/stores shopping because they don’t stick to commitment and there is no tracking system in place. I wonder what Owner/CEO is doing when products are not getting delivered on time . I see lack of ownership and they keep passing phone from one person to another till you fed up.
They might say wrong review here are my proofs: My Order No: Roy0023796 and the people whom I interacted with: Online shopping( Bhanu @ 6364525703) Online In charge( Vignesh@ 7406994400) Delivery In charge( Nandini @ 9538027227)
and the excuse will be like:
Due to heavy rains and doesn’t want your product to get damaged hence we stopped the truck.(this update will continue for a week)
We have checked all your products and there was a slight damage hence we don’t want to deliver(this excuse for the product they don’t have ask for 1 week extend)
We have IT raids in our premises so no transactions can be done next one week( they don’t answer your calls for next 4 to 5 days)
Vehicle started and it is on the way, but it never reaches destination(this will go on for 1 week)
waiting for further excuses….
After escalation the final that was given date to us 26th Nov for which we agreed and told the Royaloak team that the legal consequences for which they accepted and we have asked them to provide same information on email which they said they will but they did not. Finally as expected product did not get delivered on 26th Nov hence we are proceeding with police complaint on these fraudsters.
Just before posting we got another excuse that the product will get delivered on 10th Dec 2019.