Had bought a cot from from royal oak, the cot looked decent and the customer representative was assuring 100% warranty and quality.
They seemed to be really pleasing and assured that any issues would be rectified in 48 hours. used the cot for a month and slowly the color started fading and the legs started tangling.
In a few days the bed broke down and I couldnt fix the issue myself as the wood where the joints were connected was equal to sand.(poor quality wood) .
Spoke to mr. Sasidharan(customer care) to fix the issue but insisted hefty amount even when it was within the warranty period. He had rude words and the manager(Pavitra) had taken no responsibility to rectify the issue.
I m left with a poor quality bed which can never be fixed as the wood is too weak to make any possible adjustments. I hope no one gets any item from royal oak as there are many good competitors who provide good materials. if u just need a product which lasts only for few months, royal oak is ur answer