Royal Sundaram had to Rs 76000/- including harassment, mental agony and litigation cost in a verdict in favor of Suvra Chakravartti vs royal sundaram(dated 21.01.15) case no CDF/Unit-1/Case No. 645/2013 for the refusal of the disbursement of the health cash policy on the flimsy ground of pre existing disease.
Customers can take up their grievances to the nearest consumer forum.