My Pro just completed first 500 kms, Its time for the 1st free service with Sai Motors, Here’s the story in detail. Reached the showroom at 8.20 am and my vehicle was numbered 11. There was just one Service adviser then, and there were around 30 bikes for service. So when the second adviser arrived the first adviser almost skipped 10 bikes and went on to attend the customtakeouters who has arrived long time after me, so I almost ended up spending 40 extra minutes for no fault of mine.
Anyway I was not in a mood make an issue early in the morning. They informed me that Engine oil needs to be changed and it would cost me Rs410.00 for the same. But they never bothered to inform the 410 cost includes some coolant oil costing 60 odd bucks and chain lubrication charges of Rs.60.I informed the SA about rattling time on the chain guard and problem with the remote locking, which was duly mentioned on the service sheet. I was told that the bike will be ready by 4.00 pm and if it is early they would call me and inform me. Now as I about to leave I overheard some SA explaining Teflon coating to an other customtakeouter , upon enquiring voluntarily I got to know that its good for the bikes body as it avoids scratches. So I told them to do it (note: they advisor who filled my form was no way interested to take the Teflon job) , which costs around Rs 350. Time 3.00 PM I called the service centre @ 3.00 and to my surprise the bike was ready and no one bothered to call and inform the same. Went to the service centre and I was shocked to see the condition of the bike, All I felt was apart from washing and the Teflon coating nothing else was done (yes the engine oil was changed with insertion of coolant oil, for which the empty cans were returned).
The manual says there is a 23/21 point check on the first service, but the clutch, rear brake , idling on the carburetor was untouched, the greasing was all over on the front brake lever, there was a scratch on the right mirror, and lots of scratches on the front mudguard. And to my shock the rattling of chain guard was not even taken care off. Now the sad part is the technician was trying to prove that there’s no vibration or rattling sound at all and that’s how it sounds when you start the engine. It took hard time for me to convince them that the sound is not in idling mode but one accelerate the bike. Upon insistence the corrected some thing and I was told its been sorted which I was not completely happy of. So I have taken the delivery. But after reaching home upon inspection of the empty oil can I see that they have tampered the Mrp of 185 and placed a new mrp of 205 with a Plain sticker sealed as Rs.215.00. So upon calling they inform me that it’s the old Mrp and the price is increased by Hero and they are selling at the new price. And justifying the same by giving an example of fuel outlets which sell at new once the government increase the price. Yet to be continued.... Please share your thoughts guys. Update:So I approached Mr Vaandan Kumar ( I think it Vandan but the name on the board mentions as Vaandan) the works manager, who was patient enough to hear the grievances, He told me to come to the service center immediately.
I went to the Showroom the same evening and met Mr, Vaandan and upon inspection he did agree that the service was not upto to the mark and told he would rectify the same.he got the Carburetor tuned (Using a Tacometer) to the right level and adjusted the brake cable.hE Even got he Teflon re-coated with my presence.Then I spoke to the Store manager Mr. Srimath he clarified the Mrp Issue and offered me refund of the difference which I politely denied, But he was polite enough to provide me his mobile no for any future clarifications. Further Mr Vandan was kind enough to me invite me to the service centre and explained the process of a bike service and the criteria they follow during a service, Initial glitches are always there at any service centre, But I am really happy as they have understood the problem and sorted the same, I would recommend anyone to meet Mr.Vandan if they have any problems at Sai service centre ,