Samsung plans to issue a software update for its recalled Galaxy Note 7 smartphones that will prevent them from overheating by limiting battery recharges to 60 percent. The front page of the Seoul Shinmun, a South Korean newspaper, carried a Samsung advertisement on Tuesday announcing the software update for any users of the Note 7 who may be disregarding its recall notice and continuing to use the smartphone.
“It is a measure to put consumer safety first but we apologize for causing inconvenience, ” the advertisement by Samsung Electronics said. The update for South Korean users will start Sept. 20, it said. South Korean media earlier reported the software update plan, citing Samsung.
It was not clear when the update may be issued overseas. Also unclear was whether it will be forced on existing Note 7 phones regardless of user consent. Yonhap News Agency reported that Samsung is in talks with mobile carriers to deliver the same update to keep battery power at 60 percent or below at all times.
Samsung plans to begin issuing new Note 7s with batteries it says will not be prone to overheating starting Sept. 19 in South Korea. It recalled 2.5 million of the devices just two weeks after their launch after dozens of cases in which batteries exploded or caught fire. Samsung says the problem stems from a manufacturing glitch in the batteries.
Samsung is the world’s largest smartphone maker, and analysts said the recall may leave a larger impact on its brand than earlier estimated. Aviation regulators and airlines have deemed the Note 7 a flight hazard and the U.S. Consumer Product Safety Commission is considering an official product recall.
The company has urged consumers to immediately turn off the phones and get them replaced with the new Note 7